How companies are using Youlab solutions
Graduate management programs
A larger retailer with 380 graduates is using Youlab to help graduates make the transition from studying to functioning effectively in a working environment. Manager’s of the graduates receive a 3 monthly performance review form that identifies how well they are doing and flags any potential problems.
Contact center staffing
A multinational cell phone company is using Youlab to embed a new customer experience program in their call centers. They have identified 4 new capabilities that are needed for success and Youlab is helping to identify people with those capabilities, and identify training needs aligned to the new customer strategy.
Performance management
A mid-sized web development and communications company is using Youlab to redefine their performance management process. Instead of managers pointing out development areas, staff arrive at the performance review with their strengths and development areas already identified and a coaching plan to improve important attributes for their job.
Sales staff development
A national franchised jewelry chain has decided to take over the management of 300 sales staff in the 60 stores. Youlab is helping to identify the attributes of the high performing sales people, develop these attributes in others, and redeploy staff where necessary.
Supervisory and Management development
A large insurance company is using Youlab to help identify and prepare team leaders for management roles. Individuals are now aware of the challenges they will face when taking on management role, they have identified attributes to develop to increase their success and training is now structured around their specific needs.